Frequently asked questions
Below you'll find our most frequently asked questions. If your question isn't listed, feel free to email us at info@eskafulfilment.nl — we'll respond within 24 hours on weekdays.
What is the delivery time?
The current delivery time is always stated with the product. We do our best to ship your order as quickly and carefully as possible.
Can I return my order?
Yes, returns are possible in accordance with our return policy. The product must be returned unused, clean, and in its original condition. You can find the withdrawal form here.
Are the products suitable from birth?
Many of our products are suitable from birth. Always check the information on the product page for the exact age recommendation.
How do I wash a baby nest?
Gently wash the baby nest according to the washing label. Use a delicate cycle, mild detergent, and allow the product to air dry flat. Do not tumble dry.
Up to what age can a baby nest be used?
This depends on your child's size and the type of baby nest. Only use the product as long as your baby fits comfortably and safely.
Where are the products made?
A part of our collection is carefully made in Europe. At Soosie, we pay attention to finish, appearance, and soft materials.
Are your products suitable as a gift?
Yes, our products are perfect as a maternity gift, baby shower gift, or a stylish present for new parents. Unsure about your choice? The Soosie gift card is a safe bet.
Why do parents choose Soosie?
Soosie stands for soft materials, stylish designs, and comfortable baby products that fit into a warm and peaceful nursery.