Customer service & contact

A question about a product, your order or a return? You can always reach us. Choose below whatever suits you best — an answer to the frequently asked questions is there right away, and you will get a reply to a message within 24 hours on working days.

An answer straight away

Most questions are already answered: delivery time, shipping costs, returns, the sizes of the baby nests and cot bumpers, care instructions and gift wrapping. Have a look at the frequently asked questions — in the evening and at the weekend too.

Rather call us?

+31 6 43 48 48 45
Monday to Friday, 9:00 – 17:00

Outside those hours, the frequently asked questions and the form at the bottom of this page will help you fastest. You can use both day and night.

Cancelling or returning an order

Would you like to cancel your order within the 14-day cooling-off period? The quickest way is our cancellation form. You fill in your details and we will send you a confirmation with a return label within 24 hours on working days.

Everything about ordering, shipping and returns

We ship to the Netherlands and Belgium. You will find more information here:

About Soosie

Soosie is the own brand of ESKA Fulfilment VOF in Waalwijk. We design and sell baby nests, cot bumpers, decorative cushions and care products, and alongside those we carry a carefully selected range from other brands for baby, child and parent. All orders are shipped from our own warehouse.

Company details

ESKA Fulfilment VOF
Elzenweg 15
5144 MB Waalwijk
The Netherlands

E-mail: info@soosie.nl
Chamber of Commerce number: 87896028
VAT number: NL864440455B01

Return address

Please only send a return back after you have registered it through the cancellation form or by e-mail. You will then receive a return label with instructions.

ESKA Fulfilment
Elzenweg 15
5144 MB Waalwijk
The Netherlands

Business or collaboration?

Are you a retailer, or do you create content? Then have a look at B2B & Retail Partnerships or Creators & Collaborations.

Send us a message

Choose below what your question is about, and we will know straight away what to look up for you. Is it about an order? Keep your order number to hand — you will find it in your order confirmation, for example #1052. You will get a reply within 24 hours on working days.